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Tuesday, June 30, 2020

Technology Based Outreach to Increase Access to Care and Support in Times of Crisis

Technology Based Outreach to Increase Access to Care and Support in Times of Crisis

Tuesday, June 30, 2020

1:30 pm ET / 12:30 pm CT / 10:30 am PT

A SAMHSA sponsored webinar developed under contract by the National Association of State Mental Health Program Directors (NASMHPD) and presented by the National Federation of Families for Children’s Mental Health and Mental Health America (MHA) will take place Tuesday, June 30, 2020 at 1:30 pm Eastern Time called Technology Based Outreach to Increase Access to Care and Support in Times of Crisis. 

Technology has offered our system the opportunity to reduce the time and barriers we have to get help to individuals as soon as we can.  Phone calls have long been linkage and referral tools to help people immediately navigate difficult time.  Two programs today will address innovations in their approach to serving individuals and families through phone and technology.  MHA Wabash Valley Region offers a Navigator Service that uses online scheduling and phone-based case management to make sure individuals are adequately connected to care and to reduce treatment drop out. Reach Out Oregon offers phone and online based tools to connect families to supportive communities for connection, inspiration, assistance and referrals. The webinar will provide new innovations and best practices in phone-based support systems to help increase access and support people during times of crisis.


  • Olanda R. Torres, Director of Mental Health Navigator Services of Mental Health America - Wabash Valley Region
  • Sandy Bumpus, Executive Director of Oregon Family Support Network


  • Lynda Gargan, Ph.D., Executive Director, National Federation of Families for Children’s Mental Health

Instructions to join the webinar

When in the seminar room, the Adobe Connect Log-in screen appears, select "Enter as a Guest," enter the name and state of the participant in the "Name" field (Ex. Jane Doe-AK) and click on "Enter Room."  For attendees, this is a “listen only” webinar.  Should they need to dial in, the instructions are on the note pad in the seminar room. 

If you dial in, please ensure that your computer speakers are turned off so that there is no audio feedback.

Note: If you are only able to join the audio portion, then you will not be able to see the webinar presentation.

We highly recommend that you test your connection to Adobe Connect in advance of the webinar to ensure access. You may need to work with your state’s IT Department to resolve any firewall issues. To test your connection, please go to: You may be prompted to install ActiveX control, Adobe Flash Player, and Adobe Connect add-ins. If you encounter any difficulty testing your connection or logging into the webinar, please contact Technical Support by calling 1-800-459-5680.

If you have any questions please contact Kelle Masten via email at or at 703-682-5187.

***Closed-captioning is available for this webinar.